Truvy offers a 90% return policy on items returned in Marketable condition within thirty (30) days of the delivery date. All Associate and Customer orders purchased directly from Truvy must be returned to Truvy at the Associate’s/Customer’s expense.
- First, you must call customer service ((801)-281-7420) to receive an RMA number for the return. Once you receive your RMA and return address then you can ship the product back to us.
- Please make sure to include the RMA on the outside of the box. You can also put the packing slip back in the box to help our returns department identify your package and process your return quickly.
- When we receive your product back, we will issue a standard refund to the same card used to purchase the product. This refund will take 2-3 business days to appear in your account.
All products refunded are subject to bonus withholdings and qualification recalculations based on the original purchase date.